Irene28: Do you know how hard is to create a big online game and fix the issues and keep the servers online and make new content? You cant make a WHOLE story in a month! Games like that need time and if you dont have the patience then get out of here!. Dont recommend this game ill never play it again. Why? Becuase later in time you'll realize that you waste money on a game that has issues that'll never be fixed. My review is a solid proof that this game isnt a game you want to download an spend money on. AQ3D is an has been a incomplete game that resides in beta probrably in the next 10 years or longer. Also for almost half the year there is a DDOS Attacks on the servers because devs can't afford to get better security software that protects hackers an all that bad stuff from ruining their game. Always adding new content with unfinished content an stories an maps. Game has so many issues like so many bugs added for every new update they make. game an devs they made a game that has been in beta for 5 years. If you actually are having an issue with an in-game bug, please report it to the Bug Tracker.Game is bad in my experience playing for 1 whole year an learning about the game including about the developers. If none of these options work for you, please contact Artix Support for further investigation. Under General, please scroll down and you can check the box that says 'Debug Output Log' and then you can send Artix Support screen shots of the log that show any yellow and/or red errors. You can also click on the gold gear at the top left of the login screen to go to your settings. If you are using the 1.1.1.1 Warp application on your mobile phone, and have troubles connecting to the game please try disconnecting the 1.1.1.1 Warp feature, or add AQ3D to its app exclusion list. Please also make sure you have installed the latest update for your specific device. You can also try lowering the game's graphics settings if you are using an older device. Only clear cache if directed by the Artix Support Team when communicating with them. PLEASE NOTE: DO NOT clear the game's cache, this actually can cause more issues. If you are also having issues playing via Steam, here is our Help Page for more troubleshooting options. Are you able to play the game via Steam? - If applicable.Have you tried closing all other apps? - Other apps that take up a lot of memory could affect running the game.Is your device overheating? - Please make sure to close any other apps that could be taking up space/processing power.Does your device have enough memory to run the game? - This can cause the game not to run or run very slowly. If your ping is consistently bad for two seconds, you will see a message that says 'poor connection.' You can let Artix Support know your ping value for further investigation. You can also run a Google speed test or you can review the Latency Meter where you can check your connection. If you are playing somewhere with restricted internet access (school, library, cafe, etc), this may affect your connection. Have you checked your connection? - You must play our game using a stable Internet connection.Have you tried uninstalling/reinstalling the game? - Sometimes this fixes issues with new updates.Have you updated to the latest version/patch? - Read the Design Notes for more information.Have you checked the Login Problems help page? - Check it here!.Please read through and try these troubleshooting options: If you are having a technical issue with the game while playing via an iOS or Android mobile device, we have several options you can try to fix the issue.
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